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Blackfriar Consulting

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Learning from Mistakes

September 18, 2021 Ryan Ogilvie

I was recently reminded about learning from mistakes when I was watching my son draw a picture of a car.…

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Posted in: ITSM Filed under: Improvement, ITIL, ITSM, Service Management

Four Dimensions of Service Management – Information and Technology

June 21, 2021 Ryan Ogilvie

The four dimensions of service management conjures up visions of some fantastic journey to another reality. What we are really…

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Posted in: ITIL4 Filed under: ITIL, ITIL4, ITSM, Service Management

Four Dimensions of Service Management – Partners and Suppliers

June 15, 2021 Ryan Ogilvie

The four dimensions of service management conjures up visions of some fantastic journey to another reality. What we are really…

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Posted in: ITIL4 Filed under: ITIL, ITIL4, ITSM, Service Management, SIAM, Value

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